HydraFloodPro provides custom flood protection solutions for residential and commercial properties. Our services may include consultation, site review, measurements, design, custom fabrication, delivery, installation, maintenance, and related support. These Terms of Service (“Terms”) apply to your use of our website and any interaction with HydraFloodPro, including requesting an estimate, placing an order, or scheduling installation.

By accessing our website or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

You may use hydrafloodpro.com for lawful purposes only. You agree not to misuse the website, attempt unauthorized access, or interfere with normal site operation.

By submitting a form, requesting an estimate, or contacting us by phone, email, or messaging, you consent to receive communications from HydraFloodPro regarding your inquiry, scheduling, estimates, orders, and service updates. Message and data rates may apply if you communicate via SMS or mobile messaging.

All quotes and estimates are based on information available at the time they are prepared, including measurements, site conditions, product configuration, installation requirements, and delivery expectations. Unless stated otherwise in writing, quotes are valid for a limited period and may change due to material costs, availability, lead times, site conditions, scope changes, or other factors.

Any estimate may be revised if conditions differ from what was represented (including photos, measurements, or site access limitations), or if additional labor/materials are required to complete the project properly and safely.

Projects typically require a deposit to begin production, scheduling, and procurement. Unless otherwise specified in writing, deposits are non-refundable once custom fabrication, ordering, or production activities have started.

Remaining balances are due according to the payment schedule provided in your agreement or invoice. Late payments may delay production, delivery, and/or installation. You are responsible for any applicable taxes, fees, and payment processing charges (if applicable).

HydraFloodPro’s solutions are commonly custom-configured to fit specific openings and site conditions. As a result, lead times may vary based on product scope, component availability, manufacturing schedules, shipping timelines, and installation scheduling.

Estimated lead times are projections and not guarantees. Delays may occur due to circumstances outside our control, including supply chain constraints, shipping carriers, severe weather, or scheduling changes.

Accurate measurements and clear site conditions are essential for performance and proper installation. Measurements may be provided by HydraFloodPro (on-site) or provided by the customer/representative, depending on the project. If measurements are provided by the customer or a third party, HydraFloodPro is not responsible for errors, fit issues, or performance concerns resulting from inaccurate or incomplete measurements.

You agree to provide safe access to the property, accurate site information, and reasonable working conditions (including clearance, parking/access, and the ability to perform work safely). Any hidden conditions, structural issues, uneven surfaces, obstructions, or changes discovered on-site may require a scope adjustment and additional charges.

Installation scheduling is subject to availability, weather conditions, site readiness, and timely payment. You (or your representative) must provide access to the property at the scheduled time and ensure the work area is clear and safe.

If an installation must be rescheduled due to lack of access, site not being ready, or customer-requested changes, additional scheduling fees may apply. HydraFloodPro may decline or postpone installation if site conditions present safety concerns or if work cannot be completed properly.

Flood protection solutions reduce risk but cannot eliminate all risk. Performance depends on proper fit, installation, sealing surfaces, site conditions, water behavior, maintenance, and the severity of events. No flood protection system can guarantee complete prevention of water intrusion under all circumstances (including extreme surge, prolonged flooding, structural movement, debris impact, or unusual conditions).

Customer is responsible for using the system as instructed, installing components correctly (if self-installed), and performing reasonable care and maintenance. Misuse, improper installation, or failure to follow instructions may reduce performance.

HydraFloodPro may provide limited warranties as described in your agreement, invoice, or warranty document. Warranty coverage, if any, generally applies to workmanship and/or certain components under normal use, subject to stated terms and time periods.

Warranties do not cover damage or issues caused by improper use, improper installation by third parties, modifications, accidents, misuse, neglect, normal wear and tear, corrosion from abnormal exposure, acts of nature, flooding severity beyond design assumptions, or site/structural conditions beyond HydraFloodPro’s control. Warranty claims must be reported within a reasonable time after discovery.

Because many HydraFloodPro products are custom-fabricated or custom-configured, cancellations may be limited once production, ordering, or scheduling has begun. Deposits are typically non-refundable once fabrication/procurement activities start.

If a cancellation is accepted, any refund (if applicable) may be reduced by costs already incurred, including design time, site visits, materials, fabrication, shipping, restocking fees, and administrative costs. Any approved refunds will be processed to the original payment method when possible.

All website content, photographs, videos, designs, text, graphics, and branding are the property of HydraFloodPro or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify, or exploit our content without written permission.

HydraFloodPro may document installations and finished work through photos or video for quality control and marketing purposes. If you would like your property address or identifying details excluded, please notify us in writing.

Our website may include links to third-party websites or services for convenience. HydraFloodPro does not control and is not responsible for third-party content, policies, or practices. Use of third-party sites is at your own risk.

To the maximum extent permitted by law, HydraFloodPro will not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, loss of profits, loss of data, or property damage beyond the scope of the contracted work.

HydraFloodPro’s total liability for any claim related to our website or services will not exceed the amount paid to HydraFloodPro for the specific service or product giving rise to the claim. Some jurisdictions do not allow certain limitations; in such cases, liability is limited to the fullest extent permitted by law.

You agree to defend, indemnify, and hold harmless HydraFloodPro and its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your misuse of the website, your breach of these Terms, or conditions at the property that are outside HydraFloodPro’s control.

Your use of our website and services is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect information submitted through our website, phone, email, and other communication channels.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or HydraFloodPro services will first be addressed through good-faith efforts to resolve the matter informally.

If a dispute cannot be resolved informally, any legal action must be brought in a court of competent jurisdiction in Florida, unless otherwise required by law.

HydraFloodPro may update these Terms from time to time. Changes will be effective upon posting on this page, with the “Last Updated” date revised accordingly. Your continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact us:

HydraFloodPro
Email: manager@hydrafloodpro.com
Website: hydrafloodpro.com